An investigation of technological innovation’s role in driving competitiveness in Nigeria’s service sector: A case study of Abuja (2010–2020).
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Background of the study:
Technological innovation is increasingly seen as a critical driver of competitiveness in the service sector, particularly in dynamic urban centers like Abuja. Between 2010 and 2020, the adoption of advanced technologies in areas such as telecommunications, information technology, and digital services has transformed service delivery in Nigeria. These innovations have enabled companies to optimize operations, reduce costs, and offer enhanced customer experiences (Oluwaseun, 2023). In Abuja, technological innovation has not only improved efficiency but also spurred the creation of new business models that contribute to a more competitive market environment. However, challenges such as inadequate infrastructure, limited access to funding, and regulatory barriers continue to hinder the full potential of technology-driven growth (Chukwu, 2024). This study examines how technological innovation has influenced competitiveness in the service sector by analyzing case studies, performance indicators, and policy impacts. It aims to provide a comprehensive view of the relationship between technological progress and market competitiveness, thereby offering practical recommendations for fostering further innovation in the service industry.
Statement of the problem:
Despite considerable advancements in technology, the service sector in Abuja faces challenges in fully leveraging innovation for enhanced competitiveness. Infrastructure deficits, funding constraints, and regulatory hurdles often limit the potential gains from technological innovation (Oluwaseun, 2023; Chukwu, 2024). These obstacles have resulted in a suboptimal competitive environment, reducing the sector’s ability to meet global standards. This study seeks to identify the key factors that restrict technological innovation and assess their impact on competitiveness in Abuja’s service sector.
Objectives of the study:
- To investigate the role of technological innovation in enhancing competitiveness in Abuja’s service sector.
- To identify challenges affecting the adoption and implementation of new technologies.
- To propose strategies to overcome these challenges and boost competitiveness.
Research questions:
- How does technological innovation affect competitiveness in the service sector?
- What are the main challenges to effective technology adoption in Abuja?
- What measures can enhance the role of innovation in driving sector competitiveness?
Research Hypotheses:
- Technological innovation significantly improves competitiveness in the service sector.
- Infrastructure and regulatory challenges negatively affect technology adoption.
- Policy interventions can enhance the competitive benefits of technological innovation.
Significance of the study:
This study is significant as it explores the vital role of technological innovation in driving competitiveness within Abuja’s service sector. The insights will assist industry stakeholders and policymakers in formulating strategies to overcome barriers, thereby fostering a more dynamic and competitive business environment that can better integrate with global markets (Chukwu, 2024).
Scope and limitations of the study:
This study is limited to investigating the impact of technological innovation on competitiveness in Abuja’s service sector, focusing on technology adoption, regulatory challenges, and competitive performance.
Definitions of terms:
- Technological Innovation: The implementation of new technologies to improve processes and outcomes.
- Competitiveness: The ability of a firm or sector to compete effectively in the market.
- Service Sector: The segment of the economy that provides intangible goods and services.
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